Collection: FAQ
What do you mean by ''handmade''?
- When we offer handmade, we mean that we exclusively cut, glued and tied our bracelets by hand. There is NO machine involved. All our creations are made by one person from start to finish, so our products are truly works of art that will last a lifetime.
What size do I need?
- Please follow the link https://www.seakingbracelets.com/pages/correct-size-find
Can I wash the bracelets?
- Our materials are highly resistant to dirt, sweat and other influences. However, we recommend that the bracelets are cleaned regularly with warm water (1-2 / month). Lighter colors will of course be more sensitive. We recommend that you do not take the bracelets into salt water. If that happens, rinse with clear water shortly afterwards and let it dry.
Can I have an order gift wrapped?
You're sure to find a nice birthday present with us!
- All of our products are ALWAYS packaged very nicely and an invoice is automatically sent by email.
Where can I find more information about the products?
All information and product benefits are on the product page. There you will find a brief description of the product and if you scroll down the page you will see additional details highlighting the benefits, as well as images and other information. If you have any other questions, please feel free to contact us, our customer support team will be happy to answer you.
The product I'm looking for is no longer available :(
Our shop has a large selection of products. Many of our products are seasonal exclusives and once sold out will most likely be discontinued. Occasionally an item in our standard selection is temporarily unavailable. We recommend checking weekly to check which items are back in stock. Our website may contain inaccuracies regarding availability. In these cases, an item or an order can be cancelled.
What if my order contains missing or faulty products?
For missing or incorrectly shipped items, please contact us at office@seakignbracelets.com. Please include your transaction reference number (order number) and send us proof (image file size should be less than 1MB). We will solve the problem as soon as possible.
How do I know my order was successfully submitted?
You will receive an email confirmation with the order number and details of your purchase.
I want to change my order. What should I do?
Your order can be changed up to 12:00 noon on the day after your order at the latest. You can contact us at office@seakignbracelets.com to request a change.
What is the cancellation procedure?
An order can be canceled up to 12:00 p.m. on the day following the order at the latest. After that, cancellation is no longer possible.
Is it safe to use my credit card on your website?
To ensure a secure payment process, our website uses a credit card processor for a reliable and secure internet payment interface, where all data remains encrypted with AES-256.
I did not receive a confirmation email for my order
It is quite possible that our e-mail ended up in your SPAM folder. Please check the spam folder and see if our e-mail is there. If you still can't find the email, please contact us and we'll resend it.
Can my order be shipped to an address other than my credit card billing address?
Yes, of course. Make sure you enter the correct details at checkout and verify that your desired address is correct.
What is the return and exchange policy?
See our Returns Policy page for more information. Our customer service team is here to answer your questions.
Do you have a question? Don't hesitate to contact us.
Most emails will receive a response within 24 hours. Our customer support is available 24 hours a day, 7 days a week, 365 days a year. Don't hesitate to contact us with any questions, concerns or ideas you have. We love hearing from you because it helps us provide you with the products and services you need.
Damaged or lost products
If the product you ordered arrived damaged or was lost in transit, you can request a replacement or refund. All you have to do is send us a photo of the product in the condition it was in when it was delivered before sending it back. When you return the product to us, you must use a tracking number. Otherwise we cannot issue a refund.
Any fees that have to be paid
You are responsible for shipping costs for returning the product to our warehouse in Austria.
If you return a product and once we receive it in the appropriate condition, you are entitled to a replacement product or a refund.
Replacement Product: Once you have selected the product you require, it will take approximately 2-5 business days to reach you.
Refund: The money will be sent directly to your card (or other payment method) after 2-5 business days.
